Managed IT Services

AT Technical

Bespoke IT solutions for SME's
Our Services

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Hardware

AT Technical North West Computer Infrastructure

Our main supplier for IT hardware is Dell, we receive very competitive discount rates and always ensure our clients receive the correct specification based on business requirements and cost.

We are able to set up your devices, we can do this on an adhoc basis or as part of planned days onsite.

We always plan to create a road map with all of our clients. This way we can estimate annual costs in advanced. Allowing you to chose when you want to implement the various solutions on your bespoke road map.

Hardware

  • Communications cabinets
  • Servers
  • Conferencing facilities
  • Computers
  • Phone lines
  • Printers
  • Speakers
  • Laptops
  • Mobile Phones
  • Tablets
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Ticket solutions

AT Technical North West AT Technical Services, Software Infrastructure
  • Using our proactive monitoring services
  • If a fault occurs on one of your devices
  • A ticket will be automatically raised into our service desk platform.
  • We will log into the device and resolve the issue within agreed SLAs
  • You will have access to a web portal front end
  • Our clients can log technical issues at anytime
  • Our service contacts include a number of inclusive ticket & emergency call fixes per month
  • With Agreed rates for any additional fixes
  • You can amend your contract to suit your business trends as you wish
  • All costs are agreed up front
  • We also create a knowledge base, your teams are encouraged to fix their own user error issues – creating costs efficiencies and time savings
  • All emergency calls are logged by our in house team, ensuring all IT issues and tickets your business raises are tracked – this will help us find patterns and train where necessary
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Software Support

AT Technical North West AT Technical Services, Software Infrastructure

Software can be confusing, if you wish to keep your existing solutions and improve them. Let us work with the supplier to produce the result you require. We can contact your providers, negotiate better deals, and improve the service or advise on alternate

Examples of software we provide:
  • Server Backups – disaster recovery
  • Remote Monitoring – keep devices in good working order
  • Anti-spam & Anti-virus – Cyber Security

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Onsite Visits

AT Technical Support AT Technical Services

Our IT Technicians visit your offices either on an agreed date per month, quarter or as frequently as it suits your company. We build discounted rates for contractual visits and agreed adhoc rates for any additional support you may need. Our technicians will be able to fix and improve any technical issues you may have such as communication tools, servers, patching.

We also provide IT consultants where required. Are you thinking of introducing new software, would you like impartial advice on the best solutions on the market – Our consultants keep up with all the latest technology and where required have access to the best research tools.

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Remote Monitoring & Management Tool

AT Technical Support Proactive IT Management

We work with Kaseya VSA to provide competitive remote monitoring services. Enabling our teams to connect to your devices anywhere. To fix issues as they arise or deploy updates and software to proactively support your IT infrastructure.

We set up yearly contracts based on the number of devices your company uses. We allocate a number of tickets and calls to be used over a monthly basis.

This service usually comes with a number of days on site per quarter for an IT technician, Anti-Spam & Anti-Virus. However if these services do not suit your companies individual needs they do not have to be included in your contract. If you are waiting for another contract to complete its term, we can add on as other products expire.

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