Hardware

January 24, 2019May 23, 2019 AT Technical North West Computer Infrastructure

Being a small enterprise ourselves, we know that reliability and affordability are two major concerns across all areas of business; this includes the IT hardware you use.

To combat those concerns, we use Dell as our main supplier and offer very competitive discount rates; ensuring that all clients receive the correct specification based on your individual business needs and cost requirements.

We like to start by creating a road map with our clients in order to estimate annual costs in advance, and thereby allowing you to be involved in the decision-making of when to implement the solutions.

Worried about set-up? Don’t. We are able to get your devices up and running as part of planned days onsite or on an adhoc basis.

Hardware Includes:

Communications cabinets
Servers
Conferencing facilities
Computers
Phone lines
Printers
Speakers
Laptops
Mobile Phones
Tablets

Ticket solutions

January 24, 2019May 23, 2019 AT Technical North West AT Technical Services, Software Infrastructure

Using our proactive monitoring services, if a fault occurs on one of your devices, a ticket will automatically be raised in our service desk platform. We will then log into the device and resolve the issue remotely (within arranged service-level agreements). Clients will also have access to a web portal on their end and can log technical issues at any time.

Our service contracts include a number of inclusive ticket and emergency call fixes per month, with agreed rates for any additional fixes. Furthermore, there will be the opportunity for you to amend your contract to suit your business trends, as and when needed.

Perhaps the most valuable asset of our company, is that we also provide and encourage the building of a knowledge base within your teams. This means that your employees will have the skills to fix their own user error issues; creating cost efficiencies, time savings and personal development opportunities.

All emergency calls are logged by our in-house team; ensuring that all IT issues and tickets raised by you are tracked. This will highlight any patterns and direct us to areas where there may be a need for more training.

Technical Fixes

January 24, 2019May 23, 2019 AT Technical North West AT Technical Services

We know that throwing around the term ‘technical fixes’ can be quite vague, so let’s clear that up. What exactly can we fix for you?

We fix:

Laptops
Desktop PCs
Tablets
Phones
Printers
Servers
Data cabling

Our technicians will personally repair onsite or by sending to one of our suppliers. The IT support contracts in place will have previously agreed rates for emergency callouts, with the option of waiting for your next planned site visit depending on urgency.

Software Support

January 24, 2019May 23, 2019 AT Technical North West AT Technical Services, Software Infrastructure

Examples of software we provide:

Server Backup

(disaster recovery)

Remote Monitoring

(keeping devices in good working order)

Anti-Spam & Anti-Virus

(Cyber Security)

We are aware that the introduction of new software can be confusing for you and your team, so if you wish to keep your existing solutions or to simply improve them, let us work with the supplier to produce the results you require.

We can contact your providers to negotiate better deals and improve the quality of service, or give impartial advice on alternatives that may be more beneficial.

Onsite Visits

January 23, 2019May 23, 2019 AT Technical Support AT Technical Services

Our IT Technicians can visit your offices on an agreed date per month, quarter or quite frankly, as frequently as it suits your company! We build discounted rates for contractual visits and agreed adhoc rates for any additional support you may need, so that you never receive any surprise bills.

We also provide IT consultants where required, to give face-to-face advice on new software and the best solutions on the market. Our team stays ahead of the game in terms of the latest technology so that you don’t have to.

Remote Monitoring & Management Tool

January 23, 2019May 23, 2019 AT Technical Support Proactive IT Management

We work with Kaseya VSA to provide competitive remote monitoring services. This enables our teams to connect to your devices anywhere; to fix issues as they arise or deploy updates and software to proactively support your IT infrastructure.

Annual contracts are drawn up based on the number of devices that your company uses, allocating a number of tickets and calls to be used over a monthly basis.

This service usually comes with a number of days on site per quarter for an IT technician, Anti-Spam & Anti-Virus. However, if these services do not suit your company’s individual needs, then they do not have to be included in your contract. If you are waiting for another contract to complete its term, we can add on as other products expire.

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Hardware Includes: