AT Technical Support

Onsite Visits

January 23, 2019January 31, 2019 AT Technical Support AT Technical Services

Our IT Technicians visit your offices either on an agreed date per month, quarter or as frequently as it suits your company. We build discounted rates for contractual visits and agreed adhoc rates for any additional support you may need. Our technicians will be able to fix and improve any technical issues you may have such as communication tools, servers, patching.

We also provide IT consultants where required. Are you thinking of introducing new software, would you like impartial advice on the best solutions on the market – Our consultants keep up with all the latest technology and where required have access to the best research tools.

Remote Monitoring & Management Tool

January 23, 2019January 31, 2019 AT Technical Support Proactive IT Management

We work with Kaseya VSA to provide competitive remote monitoring services. Enabling our teams to connect to your devices anywhere. To fix issues as they arise or deploy updates and software to proactively support your IT infrastructure.

We set up yearly contracts based on the number of devices your company uses. We allocate a number of tickets and calls to be used over a monthly basis.

This service usually comes with a number of days on site per quarter for an IT technician, Anti-Spam & Anti-Virus. However if these services do not suit your companies individual needs they do not have to be included in your contract. If you are waiting for another contract to complete its term, we can add on as other products expire.