Ticket solutions

  • Using our proactive monitoring services
  • If a fault occurs on one of your devices
  • A ticket will be automatically raised into our service desk platform.
  • We will log into the device and resolve the issue within agreed SLAs
  • You will have access to a web portal front end
  • Our clients can log technical issues at anytime
  • Our service contacts include a number of inclusive ticket & emergency call fixes per month
  • With Agreed rates for any additional fixes
  • You can amend your contract to suit your business trends as you wish
  • All costs are agreed up front
  • We also create a knowledge base, your teams are encouraged to fix their own user error issues – creating costs efficiencies and time savings
  • All emergency calls are logged by our in house team, ensuring all IT issues and tickets your business raises are tracked – this will help us find patterns and train where necessary

Software Support

Software can be confusing, if you wish to keep your existing solutions and improve them. Let us work with the supplier to produce the result you require. We can contact your providers, negotiate better deals, and improve the service or advise on alternate

Examples of software we provide:
  • Server Backups – disaster recovery
  • Remote Monitoring – keep devices in good working order
  • Anti-spam & Anti-virus – Cyber Security