AT Technical Services

Ticket solutions

January 24, 2019February 4, 2019 AT Technical North West AT Technical Services, Software Infrastructure

Using our proactive monitoring services
If a fault occurs on one of your devices
A ticket will be automatically raised into our service desk platform.
We will log into the device and resolve the issue within agreed SLAs
You will have access to a web portal front end
Our clients can log technical issues at anytime
Our service contacts include a number of inclusive ticket & emergency call fixes per month
With Agreed rates for any additional fixes
You can amend your contract to suit your business trends as you wish
All costs are agreed up front
We also create a knowledge base, your teams are encouraged to fix their own user error issues – creating costs efficiencies and time savings
All emergency calls are logged by our in house team, ensuring all IT issues and tickets your business raises are tracked – this will help us find patterns and train where necessary

Technical Fixes

January 24, 2019January 31, 2019 AT Technical North West AT Technical Services

Laptops, Desktop PCs, Tablets, Phones, Printers
Our technician will repair onsite or send to one of our suppliers
Server issues or data cabling
Our IT support contracts provide rates for emergency call outs, unless the issue can wait for your next planned site visit

Software Support

January 24, 2019January 31, 2019 AT Technical North West AT Technical Services, Software Infrastructure

Software can be confusing, if you wish to keep your existing solutions and improve them. Let us work with the supplier to produce the result you require. We can contact your providers, negotiate better deals, and improve the service or advise on alternate

Examples of software we provide:

Server Backups – disaster recovery
Remote Monitoring – keep devices in good working order
Anti-spam & Anti-virus – Cyber Security

Onsite Visits

January 23, 2019January 31, 2019 AT Technical Support AT Technical Services

Our IT Technicians visit your offices either on an agreed date per month, quarter or as frequently as it suits your company. We build discounted rates for contractual visits and agreed adhoc rates for any additional support you may need. Our technicians will be able to fix and improve any technical issues you may have such as communication tools, servers, patching.

We also provide IT consultants where required. Are you thinking of introducing new software, would you like impartial advice on the best solutions on the market – Our consultants keep up with all the latest technology and where required have access to the best research tools.