Driving Cross-Business Unit Collaboration

Background 

The account business partner proposed a plan to track and visualise collaboration data through a leaderboard, turning to AT Technical for guidance on how to best implement this solution.

The Solution

Our team delivered a full digital transformation of the clinical-correspondence process between a private healthcare provider and GP surgeries, replacing a slow, paper-based workflow with a secure, automated electronic pathway. Working in partnership with Max20, who brought us into the programme, we engineered an end-to-end solution that extracts clinical data from the provider’s system, converts legacy HL7 messages into modern FHIR standards, and routes everything through NHS-approved channels such as MESH and GP Connect. This ensures that correspondence arrives directly in GP systems with minimal manual intervention.The digital process has streamlined GP operations significantly. Instead of waiting for letters to be printed, posted, scanned, and re-keyed into patient records, practices now receive information almost immediately. This eliminates common administrative pain points, reduces the chance of lost or misfiled documents, and frees up staff time for more valuable clinical and patient-support activities.

We also designed the architecture to meet national interoperability requirements (including ITK3), supporting full audit trails and message tracking. The platform is built to scale, allowing for additional providers and correspondence types to be onboarded without substantial redevelopment.

The Impact

Tens of thousands of letters are now transmitted electronically every month, delivery times have shrunk by more than 99%, and administrative workload has been cut by around 95%. The shift has generated significant annual cost savings and enabled consistent digital delivery to GP surgeries across England — a strong example of how targeted modernisation can deliver measurable benefits across the NHS ecosystem.

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