Support Packages

Our tariffs are built to be cost effective, specific to your needs. Tell us what you want and we will build a bespoke road map of where you are now to where you want to be. Whether you want support or advice with your existing software and service providers or you want to start again. We can help you.

Typical Service Inclusions

  • Website Updates
  • Website Monitoring
  • Contractual onsite support visits (monthly, bi-monthly, quarterly)
  • Remote Telephone support
  • Ongoing Service Management
  • Back-up and Restores
  • Software Patching Updates
  • Server updates/upgrades

  • Added Value

    • We document everything making sure you are in the driving seat
    • User guide, passwords, contacts, quick fix details
    • We investigate tickets raised to look for underlining issues
    • We track patterns and give you full visibility
    • Change Logs are live and shared with you

    Remote Monitoring

    • Our costing model is per device
    • Reliable Computer Systems
    • Improved Productivity
    • Automatic Support Tickets
    • Improved Computer Security
    • Improved IT Workflow Automation 
    • What can be proactively monitored?
      • Computer Power Statuses – Example Server being offline
      • Critical System Services  Example Microsoft Exchange Transport Service
      • Memory utilisation Ram/CPU
      • Which causes unresponsiveness Applications
      • Hard Disk Drive/ Storage Alerts when running low
      • Windows Updates Require Installing
      • Software Installations/Removals
      • Hardware Faults

    Onsite Visits

    • Would you like monthly visits, bimonthly visits, quarterly site visits?
    • Our experienced technicians will visit site to complete technical fixes
    • Work through your bespoke Road Map
    • Our Technicians will request feedback after each visit, so we can ensure our service is always a high standard

    Technical Fixes

    • Laptops, Desktop PCs, Tablets, Phones, Printers
    • Our technician will repair onsite or send to one of our suppliers
    • Server issues or data cabling
    • Our IT support contracts provide rates for emergency call outs, unless the issue can wait for your next planned site visit

    Ticket Solutions

    • With our proactive monitoring services, if a fault occurs on one of your devices which is managed by us, a ticket will be automatically raised into our service desk platform.
    • When an issue arises, we will log into the device and resolve the issue
    • Within agreed SLAs
    • Web portal front end for our clients to log technical requests