Support

Support Packages

Our priority is to build tariffs that are cost effective and specific to your needs. If you can tell us your goal, then we can build a bespoke road map of where you are now to where you want to be. Whether you want support or advice with your existing software and service providers or if you’d like to just start from scratch: we can help you.


Typical Service Inclusions

  • Website Updates
  • Website Monitoring
  • Contractual Onsite Support Visits
  • Remote Telephone support
  • Ongoing Service Management
  • Back-up and Restores
  • Software Patching Updates
  • Server Updates/Upgrades

  • Added Value

    • We document everything making sure you are in the driving seat
    • User guide, passwords, contacts, quick fix details are provided
    • We investigate tickets raised to look for underlining issues
    • Patterns are tracked and allow full visibility
    • Change Logs are live and shared with you

    Remote Monitoring

    • Costing Model Per Device
    • Reliable Computer Systems
    • Improved Productivity
    • Automatic Support Tickets
    • Improved Computer Security
    • Improved IT Workflow Automation¬†

    What Can Be Proactively Monitored?

    • Computer Power Statuses – Example Server being offline
    • Critical –System Services – Example Microsoft Exchange Transport Service
    • Memory utilisation Ram/CPU
    • Unresponsiveness
    • Applications
    • Hard Disk Drive/ Storage Alerts when running low
    • Windows Updates Require Installing
    • Software Installations/Removals
    • Hardware Faults

    Onsite Visits

    • Monthly, Bimonthly or Quarterly
    • Experienced Technicians
    • Bespoke Road Map Assistance

    Our Technicians will request feedback after each visit, so we can ensure our service is always a high standard

    Technical Fixes

    • Laptops
    • Desktop PCs
    • Tablets
    • Phones
    • Printers
    • Server Issues
    • Data Cabling

    Our IT support contracts provide rates for emergency call outs, unless the issue can wait for your next planned site visit. Our technician will repair onsite or send to one of our suppliers


    Ticket Solutions

    Using our proactive monitoring services, if a fault occurs on one of your devices, a ticket will automatically be raised in our service desk platform. We will then log into the device and resolve the issue remotely (as long as this is within the arranged service-level agreements). Clients will also have access to a web portal on their end and can log technical issues at any time.