Being a small enterprise ourselves, we know that
reliability and affordability are two major concerns across all areas of
business; this includes the IT hardware you use.
To combat those concerns, we use Dell as our main supplier
and offer very competitive discount rates; ensuring that all clients receive
the correct specification based on your individual business needs and cost
We like to start by creating a road map with our clients in order to estimate annual costs in advance, and thereby allowing you to be involved in the decision-making of when to implement the solutions.
Worried about set-up? Don’t. We are able to get your
devices up and running as part of planned days onsite or on an adhoc basis.
Using our proactive monitoring services, if a fault occurs on one of your devices, a ticket will automatically be raised in our service desk platform. We will then log into the device and resolve the issue remotely (within arranged service-level agreements). Clients will also have access to a web portal on their end and can log technical issues at any time.
Our service contracts include a number
of inclusive ticket and emergency call fixes per month, with agreed rates for
any additional fixes. Furthermore, there will be the opportunity for you to
amend your contract to suit your business trends, as and when needed.
Perhaps the most valuable asset of our company, is that we also provide and encourage the building of a knowledge base within your teams. This means that your employees will have the skills to fix their own user error issues; creating cost efficiencies, time savings and personal development opportunities.
All emergency calls are logged by our
in-house team; ensuring that all IT issues and tickets raised by you are
tracked. This will highlight any patterns and direct us to areas where there
may be a need for more training.
We know that throwing around the term
‘technical fixes’ can be quite vague, so let’s clear that up. What exactly can
we fix for you?
Our technicians will personally repair onsite or by sending to one of our suppliers. The IT support contracts in place will have previously agreed rates for emergency callouts, with the option of waiting for your next planned site visit depending on urgency.
We are aware that the introduction of new software can be confusing for you and your team, so if you wish to keep your existing solutions or to simply improve them, let us work with the supplier to produce the results you require.
We can contact your providers to
negotiate better deals and improve the quality of service, or give impartial advice
on alternatives that may be more beneficial.