Using our proactive monitoring services, if a fault occurs on one of your devices, a ticket will automatically be raised in our service desk platform. We will then investigate and resolve the issue remotely (within arranged service-level agreements). Clients will also have access to a web portal on their end and can log technical issues at any time.
Our service contracts include a number of inclusive ticket and emergency call fixes per month, with agreed rates for any additional fixes. Furthermore, there will be the opportunity for you to amend your contract to suit your business trends, as and when needed.
Perhaps the most valuable asset of our company, is that we also build a knowledge base within sort of an infrastructure overview document. This means that your technical landscape is fully documented were you to choose to look into a problem or decide to implement something new, such a document is of the utmost importance .
All emergency calls are logged by our in-house team; ensuring that all IT issues and tickets raised by you are tracked. This will highlight any patterns and direct us to areas where there may be a need for more training.
Your IT partner AT Technical is here to support your company through the rough and the smooth. When deciding who to trust with your technical systems & Infrastructure AT Technical are here for you.
We Specialise in Microsoft Windows based systems, Website support & migration and overall specialists when it comes to providing our clients a 1st class service every time.