A ticket will be automatically raised into our service desk platform.
We will log into the device and resolve the issue within agreed SLAs
You will have access to a web portal front end
Our clients can log technical issues at anytime
Our service contacts include a number of inclusive ticket & emergency call fixes per month
With Agreed rates for any additional fixes
You can amend your contract to suit your business trends as you wish
All costs are agreed up front
We also create a knowledge base, your teams are encouraged to fix their own user error issues – creating costs efficiencies and time savings
All emergency calls are logged by our in house team, ensuring all IT issues and tickets your business raises are tracked – this will help us find patterns and train where necessary
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