Using our proactive monitoring services, if a fault occurs on one of your devices, a ticket will automatically be raised in our service desk platform. We will then log into the device and resolve the issue remotely (within arranged service-level agreements). Clients will also have access to a web portal on their end and can log technical issues at any time.
Our service contracts include a number of inclusive ticket and emergency call fixes per month, with agreed rates for any additional fixes. Furthermore, there will be the opportunity for you to amend your contract to suit your business trends, as and when needed.
Perhaps the most valuable asset of our company, is that we also provide and encourage the building of a knowledge base within your teams. This means that your employees will have the skills to fix their own user error issues; creating cost efficiencies, time savings and personal development opportunities.
All emergency calls are logged by our in-house team; ensuring that all IT issues and tickets raised by you are tracked. This will highlight any patterns and direct us to areas where there may be a need for more training.