Ticket solutions

AT Technical North West AT Technical Services, Software Infrastructure
  • Using our proactive monitoring services
  • If a fault occurs on one of your devices
  • A ticket will be automatically raised into our service desk platform.
  • We will log into the device and resolve the issue within agreed SLAs
  • You will have access to a web portal front end
  • Our clients can log technical issues at anytime
  • Our service contacts include a number of inclusive ticket & emergency call fixes per month
  • With Agreed rates for any additional fixes
  • You can amend your contract to suit your business trends as you wish
  • All costs are agreed up front
  • We also create a knowledge base, your teams are encouraged to fix their own user error issues – creating costs efficiencies and time savings
  • All emergency calls are logged by our in house team, ensuring all IT issues and tickets your business raises are tracked – this will help us find patterns and train where necessary
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